My Monitoring Is Showing No Data - What do I do?

The most common cause for solar PV monitoring showing no data at all is that the monitoring has gone offline. This will often happen if you change your connection details, whether that's changing your wifi password or simply changing your Internet Service provider

It's important to remember that just because the monitoring is offline, this does not mean that the system isn't working. Your solar PV system will still be doing it's job in the background, you'll just need to get the monitoring connected again to see the data.

Duracell

Please follow the supplied video guide to get your monitoring back online.

If you need further assistance, please contact Duracell's live support on 01386577845

Growatt

Please follow the supplied video guides to get your monitoring back online.

In the event that the video guides above don't resolve the monitoring issue, please contact Growatt technical support directly on 02085006618

Please be aware that we can not deploy a solar engineer to resolve a Wi-Fi connection issue