My Monitoring Is Showing No Data - What do I do?

The most common cause for solar PV monitoring showing no data at all is that the monitoring has gone offline. This will often happen if you change your connection details, whether that's changing your wifi password or simply changing your Internet Service provider

It's important to remember that just because the monitoring is offline, this does not mean that the system isn't working. Your solar PV system will still be doing it's job in the background, you'll just need to get the monitoring connected again to see the data.

Duracell

Step-by-Step Instructions

1. Download the Dura-i App
   Go to the App Store (iOS) or Google Play Store (Android) and download the Dura-i app to your smartphone or tablet.

2. Open the App and Select Local Connection
   Once installed, launch the app. On the login screen, tap the “Local Connection” button.

3. Press “Continue Local Connection”
   This begins the process of establishing a local connection with your inverter.

4. Scan the Inverter’s Barcode
   Use your device's camera to scan the barcode located on your inverter.
   Note: If you're unable to see or scan the barcode, continue to the next step.

5. Use Manual Connection (if needed)
   Tap “Manual Connection” to proceed without scanning. This will allow the app to connect to the inverter manually.

6. Connect to Your Inverter
   The app will now establish a local connection with your Duracell Energy inverter.

7. Access Quick Set Up
   Navigate to the “Quick Set Up” option, located in the bottom-left corner of the screen.

8. Enter Wi-Fi Credentials
   In the provided fields, enter your Wi-Fi SSID (network name) and password.

9. Start the Configuration Process
   Tap “Start Configuration”. The system will begin a countdown as it attempts to connect to your Wi-Fi network.

10. You're All Set!
    Once the countdown finishes, your inverter should now be successfully reconnected to your Wi-Fi network.

Video Guide

Please follow the supplied video guide to get your monitoring back online.

If you need further assistance, please contact Duracell's live support on 01386577845

Growatt

Please follow the supplied video guides to get your monitoring back online.

In the event that the video guides above don't resolve the monitoring issue, please contact Growatt technical support directly on 02085006618

Please be aware that we can not deploy a solar engineer to resolve a Wi-Fi connection issue