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Help articles › Warranties and complaints

Making a complaint

If you're unhappy with anything we've done, how to tell us, what happens next, and where to go if we can't put it right.

We're sorry if something hasn't gone right. Tell us, and we'll do our best to put it right quickly.

How to tell us

  • Use the Contact us form, or
  • email complaints@rest-uk.com.

Please include your name, postcode and what's happened. Photos or emails that help explain it are useful too.

What happens next

  1. We log your complaint and a manager looks at it.
  2. We'll tell you what happens next and who's dealing with it.
  3. We keep you updated, even when there's no news yet.
  4. Once it's sorted, we'll confirm what we've done.

You can follow your request, and add to it, from the link in our emails or under My requests.

If we can't agree

We're members of HIES, a consumer code approved by the Chartered Trading Standards Institute. If we can't resolve your complaint between us, HIES offers independent mediation. See Your warranties, and how to make a claim for what HIES membership gives you.

MCS

We're also MCS certified. If you're still unhappy after giving us a reasonable time to respond (MCS suggests 14 days), you can raise it with MCS: through the complaints form on mcscertified.com, by email to mcscomplaints@mcscertified.com, or on 0333 103 8130.

Changed your mind before installation?

If you signed your contract at home or online, you can cancel within 14 days of signing. Contact us as soon as you can, or email cancellations@rest-solar.com.